Return & Refund
RETURN & REFUND
We want you to choose carefully and receive exactly what you ordered.
Please review the product description, colour and size information carefully before completing your purchase.
24-Hour Return Request Period
An eligible return request must be submitted within 24 hours from the recorded time of delivery.
Return requests submitted after this 24-hour period may not be accepted, except where otherwise required under applicable law.
The delivery time recorded by the relevant courier or logistics provider may be used for determining the beginning of this 24-hour period.
To request a return, contact [CUSTOMER SUPPORT EMAIL] and provide:
* Order number
* Customer name
* Reason for requesting the return
* Clear photographs of the product where relevant
* Photographs or video of the packaging where relevant
* Any other reasonable information necessary to verify the claim
Customers should not send a product back without first receiving return instructions from LETS TAXI.
Return Eligibility
To be eligible for a return, the product must ordinarily be:
* Unworn
* Unwashed
* Unused
* Unaltered
* Free from stains, perfume, deodorant, makeup, body odour, pet hair or other signs of use
* Returned with all original tags attached
* Returned with original packaging where reasonably possible
* In the same condition in which it was received
* Suitable for inspection and resale
LETS TAXI reserves the right to inspect every returned product before approving a return, exchange or refund.
Where a returned product does not satisfy the applicable return conditions, LETS TAXI may reject the return, subject to applicable law.
Size & Fit
Customers are responsible for reviewing the product measurements and size guide before placing an order.
Where a return or exchange is requested solely because of preference, fit, colour preference or an incorrectly selected size, return and/or re-shipping charges may be borne by the customer.
Availability of replacement sizes or colours cannot be guaranteed.
Wrong, Damaged or Defective Product
If you receive a product that is materially damaged, defective or different from what you ordered, please contact LETS TAXI within 24 hours of the recorded delivery time.
To help us verify the issue, we may request clear photographs and/or an unboxing video showing the product, packaging and shipping label.
Customers are therefore encouraged to record an unboxing video when opening their package.
Failure to provide an unboxing video will not by itself remove any statutory consumer right. However, reasonable supporting evidence may be required to investigate and verify a claim.
Once a valid claim has been verified, LETS TAXI will provide an appropriate remedy, which may include replacement, exchange or refund, subject to applicable law.
Non-Returnable Items
Unless defective, damaged, incorrectly supplied or otherwise required by applicable law, the following may not be eligible for return:
* Products marked Final Sale
* Customised or personalised products
* Products altered at the customer’s request
* Gift cards
* Products showing signs of wear
* Washed products
* Products damaged after delivery
* Products showing signs of misuse
* Products without their original tags
* Products that do not satisfy our return-condition requirements
Any product-specific exception will be disclosed before purchase wherever applicable.
Refunds
Once an eligible returned product has been received and inspected, LETS TAXI will communicate whether the refund has been approved.
Approved refunds will ordinarily be issued to the original payment method.
Banks, payment gateways and card providers may require additional time to reflect a refund after LETS TAXI has initiated it.
Original shipping charges, return shipping charges, COD charges, customs duties and other non-recoverable charges may not be refundable unless the return results from an incorrect, defective or damaged product attributable to LETS TAXI or applicable law requires otherwise.
Return Abuse & Fraud
LETS TAXI reserves the right, to the extent permitted by applicable law, to refuse or restrict return privileges where we reasonably identify:
* Fraudulent claims
* Product substitution
* Intentional product damage
* Repeated or excessive misuse of returns
* False claims regarding delivery or product condition
* Manipulation of photographs, videos or other evidence
* Any other attempt to improperly obtain a refund, replacement or financial benefit
Where reasonably necessary, LETS TAXI may retain relevant records associated with such activity for fraud-prevention and legal purposes in accordance with applicable privacy law.
Nothing in this Returns & Refunds Policy limits mandatory rights available to consumers under applicable law.