What is LETS TAXI?
LETS TAXI is an independent clothing and creative brand built around observation, choice and the small moments we often move past without noticing.
Our first chapter, Pause, begins with clothing designed to create a moment of interruption — a small pause in the everyday.
What is Chapter 01 — Pause?
Chapter 01 is the beginning of the LETS TAXI journey. Pause is about creating a moment before reaction, habit or automatic movement. The Pause Tee is the first product built around this idea.
What products are currently available?
Our current release features The Pause Tee, available in selected colourways and sizes. Product availability may vary depending on stock and release cycles.
How do I choose the right size?
Please refer to the size guide available on the product page before placing your order. We recommend comparing the measurements with a T-shirt you already own and like the fit of. Because the LETS TAXI silhouette is intentionally oversized, please review the measurements carefully rather than selecting only according to your usual size.
Is the fit oversized?
Yes. The Pause Tee is designed with an intentionally oversized silhouette, including a relaxed body and extended sleeves. The fit is part of the design language of the garment.
Will the colour look exactly the same as it does online?
We make every reasonable effort to represent product colours accurately. However, slight differences may occur because of lighting, photography, screen brightness, display settings and minor production variations.
How long does it take to process my order?
Orders are generally processed within 2–5 business days after successful payment confirmation. Processing times may increase during launches, sales, public holidays or periods of high demand.
How long does delivery take?
Delivery within India generally takes approximately 3–10 business days after dispatch, depending on your location and courier serviceability. Delivery timelines are estimates and may occasionally be affected by circumstances outside our control.
How can I track my order?
Once your order has been dispatched, tracking information will be shared with you where available. Please allow some time for the courier partner’s tracking system to update after dispatch.
Can I change my delivery address after placing an order?
Please contact us as soon as possible if you need to change your address. If the order has not yet been dispatched, we will try to assist you. Once an order has been dispatched, we may not be able to change the delivery address.
Can I cancel my order?
Cancellation requests should be made as soon as possible after placing the order. If your order has already entered processing or has been dispatched, cancellation may no longer be possible. In such cases, our Returns & Refunds Policy will apply.
What is your return policy?
Eligible return requests must be submitted within 24 hours from the recorded time of delivery. The item must satisfy the conditions stated in our Returns & Refunds Policy, including being unworn, unwashed, unused and returned with its original tags attached. All returns are subject to inspection and approval.
Can I return a product if I ordered the wrong size?
Where a return or exchange is requested because of size, fit or personal preference, it may be accepted only if the product satisfies our return conditions.
Return shipping and/or re-shipping charges may be borne by the customer.
Replacement sizes are subject to availability.
What if I receive the wrong product?
Please contact us within 24 hours of delivery with your order number and clear photographs of the product, packaging and shipping label.
Once the issue has been verified, we will provide the appropriate resolution.
What if my product arrives damaged or defective?
Please contact us within 24 hours from the recorded time of delivery. We may request photographs and/or an unboxing video to help us verify the condition in which the product was received. Once verified, the appropriate replacement, exchange or refund will be arranged in accordance with our policy and applicable law.
Should I record an unboxing video?
We strongly recommend recording a clear unboxing video from the moment the package is opened. This can help us investigate claims involving damage, missing products or incorrect items more quickly. An unboxing video may be requested as supporting evidence where reasonably necessary.
Are shipping charges refundable?
Original shipping charges and other non-recoverable charges may not be refundable for returns based on size, fit or personal preference. If an incorrect, damaged or defective product was sent due to an issue attributable to LETS TAXI, the appropriate resolution will be provided in accordance with our Returns & Refunds Policy.
How will I receive my refund?
Once an eligible return has been received, inspected and approved, the refund will ordinarily be issued to the original payment method. The time required for the amount to appear in your account may depend on your bank, payment provider or card issuer.
Do you offer exchanges?
Exchanges may be available for eligible products depending on stock availability. Where the requested size, colour or product is unavailable, another appropriate resolution may be offered.
Do you ship internationally?
International shipping may be available to selected countries. Where available, shipping charges and estimated delivery information will be displayed during checkout. Customers may also be responsible for customs duties, taxes and import charges imposed by their destination country.
Who pays customs duties on international orders?
Unless expressly stated otherwise at checkout, customs duties, taxes, import fees and similar charges are the responsibility of the customer. These charges are determined by local authorities and are outside LETS TAXI’s control.
What payment methods do you accept?
Available payment methods will be displayed during checkout. Payments may be processed securely through third-party payment providers.
Is my payment information stored by LETS TAXI?
Complete card or banking information may be processed directly by authorised payment providers and may not be stored directly by LETS TAXI. For more information, please refer to our Privacy Policy.
How should I care for my LETS TAXI garment?
Please follow the care instructions provided on the garment label. For best results, treat the garment carefully and avoid washing or drying methods that may damage the fabric, print, structure or finish.
Can slight differences between two garments occur?
Yes. Minor variations in colour, measurements, texture or finishing may occur between production batches. Small manufacturing tolerances are normal and do not necessarily indicate a defective product.
What are the tags inside the LETS TAXI package?
The tags are part of the Chapter 01 — Pause experience. They are not only product labels. They extend the idea behind the garment and invite you to notice the small things that normally pass unnoticed. Take your time with them.
What does “People Who Choose to Notice” mean?
It is the community surrounding LETS TAXI. We are interested in ordinary observations — small moments, habits and situations that people recognise from their own lives. The community grows through people choosing to notice and share those moments.
Can I submit an observation to LETS TAXI?
Where an observation submission feature is available, you may share your observation through the method provided by LETS TAXI, including our website or packaging QR experience. Submitting something does not automatically mean it will be published. We may curate selected observations that align with the LETS TAXI community and philosophy.
Will my observation be posted publicly?
We will not treat a private customer-service conversation as permission to publish your content. Where content may be considered for public use, the applicable submission process or permission request will explain how it may be used.
How can I contact LETS TAXI?
For order-related questions, returns or general support, contact us at:
Email: [CUSTOMER SUPPORT EMAIL]
Please include your order number when contacting us about an existing order.
Where can I read the full policies?
You can find our complete:
* Shipping Policy
* International Shipping Policy
* Returns & Refunds Policy
* Privacy Policy
* Terms & Conditions
through the links available in the footer of the LETS TAXI website.
The detailed policies will apply where there is any difference between a brief FAQ answer and the full policy.