SHIPPING POLICY
At LETS TAXI, every order is prepared with care before it leaves us.
Order Processing
Orders are generally processed within 2–5 business days after successful payment confirmation. Processing times are estimates and may increase during launches, limited releases, sales, public holidays or periods of unusually high demand. Once an order has been handed over to our shipping partner, the customer will receive tracking information where available.
Delivery
Estimated delivery within India is generally 3–10 business days after dispatch, depending on the delivery location and courier serviceability.
Delivery dates displayed or communicated by LETS TAXI are estimates and are not guaranteed.
Delays caused by courier partners, weather conditions, strikes, natural events, government restrictions, incorrect customer information, inaccessible locations or other circumstances outside our reasonable control will not constitute a failure by LETS TAXI, subject to applicable law.
Customer Responsibility
Customers are responsible for providing complete and accurate:
Name - Shipping address - PIN code -Phone number - Email address
Please review this information carefully before placing an order.
If an order is returned to us because of an incorrect or incomplete address, repeated failed delivery attempts, refusal to accept delivery, or another circumstance attributable to the customer, any re-shipping charges may be payable by the customer.
Once an order has been dispatched, we may not be able to modify its delivery address.
Lost or Delayed Shipments
If tracking shows unusual delay or the shipment appears lost, please contact us at [CUSTOMER SUPPORT EMAIL] with your order number.
We will coordinate with the courier partner and take reasonable steps to investigate the shipment.
Where a shipment is confirmed as lost before successful delivery, LETS TAXI may, as appropriate and subject to applicable law, offer a replacement or refund.
Delivered but Not Received
If tracking shows that an order has been delivered but you have not received it, please notify us promptly.
We may request information reasonably necessary to investigate the delivery with the courier partner before determining the appropriate resolution.